James Lewis


Delivery and Customer Success Lead


James is responsible for delivering UrbanThings’ Whitelabel solutions to our customers. James manages programme delivery from contract signature to launch, coordinating internal teams to rapidly deliver UrbanThings solutions. James is also responsible for leading Customer Success at UrbanThings, managing relationships with its customers and helping them to extract the most value from the solutions they pay for and ensuring their feedback helps shape product development. He worked on several complex projects including the launch of the Rail + Club loyalty App, trialled on Thameslink and Great Northern railway lines.

James has several years of experience in growing technology businesses and has previously led the development of customer support systems for new online consumer services.

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