Richard has worked in the transport customer information space since September 2004, starting out at South Yorkshire Passenger Transport Executive (SYPTE) in various roles from data acquisition and management through to transforming raw data into meaningful customer information.
Through his role at Transport for the North (TfN), Richard sits on the DfT Bus Open Data programme board – helping to shape national policy with partners from the transport industry. His current role at TfN is a strategic position to drive the adoption of a consistent customer information strategy across the North, working alongside 20 Local Transport Authorities. In parallel, Richard also leads on the customer insight for the programme and on engagement with open data developers across the UK to influence and encourage them to adopt TfN data outputs.