Arriva UK Bus/ArrivaClick

Profile

With a fleet of some 5,900 vehicles, Arriva is one of the UK’s largest bus operators, providing services in the north east, north west and south east of England, Yorkshire, the midlands and Wales. In addition to the Arriva-branded networks, we also operate locally branded services including Hinkley Bus, Wardle Transport, Yorkshire Tiger, Network Colchester and Green Line, which provides regular coach services between central London and the home counties.

Arriva is developing a demand responsive transport strategy that strengthens the spine of public transport and uses digital innovation to initiate behavioural change in customers to modal shift. ArrivaClick is a DRT service operated by Arriva UK Bus and has been described as a “game changer” for the bus industry:

• What is ArrivaClick? – ArrivaClick is an intelligent, on-demand and flexible minibus service that takes multiple passengers heading in the same direction and books them into a shared vehicle. Think of ArrivaClick as a bus that’s smart enough to come when you want it and where you want it. Using our app for iPhone or Android, you just click and we get you moving. You select your pick-up and drop-off points, and we’ll do the rest. As we are a corner-to-corner service, we’ll pick you up at a nearby corner and then drop you off within a couple of streets of your requested destination. This helps us ensure that even with multiple pickups, trip times are as efficient as they can be. We currently operate ArrivaClick in Leicester, Liverpool and Sittingbourne.
• How many people will I share with? The number of passengers you will share your journey with varies, depending on the demand of other passengers going in the same direction as you. The maximum capacity is 12 passengers per vehicle in Sittingbourne and 15 passengers per vehicle in Liverpool.
• Who is driving my ArrivaClick vehicle? Our passengers are very important to us and we take comfort and safety very seriously. When you book a journey, we connect you with a vehicle operated by a fully-trained, courteous and experienced driver. Customer satisfaction is extremely important to us and we expect all of our drivers to deliver outstanding service, so don’t forget to leave feedback for your driver after each journey – you’ll help us make sure only the best drivers get to drive for ArrivaClick.
• What platform(s) is the ArrivaClick app available on? ArrivaClick’s app is available for both iPhone and Android. It’s free to download, so just click and we will get you moving today!