Profile
Powered by the most extensive utility incident AI dataset in the world, Daupler’s Response Management System (RMS) quickly and accurately identifies the severity of electric, water, wastewater, and public works infrastructure issues. With Daupler RMS, utilities have an end-to-end solution to identify, triage, and manage dispatch, streamlining and simplifying the response process while eliminating manual steps. Daupler clients have reported an average reduction of 50% in response times, with up to an 80% reduction in response costs. By automating the response process, Daupler RMS empowers utilities to do more with fewer resources, eliminates errors and delays, reduces response times, and improves customer satisfaction. With Daupler, utilities can effectively respond to critical incidents in real-time, saving time, resources, and money while keeping their communities safe and satisfied.
Our story
Our founder and CEO, John Bertrand, PE, has worked in public works and utilities for more than 15 years. He recognized major inefficiencies in traditional approaches to managing service requests and responding to emergency situations. Many of those inefficiencies were related to communication, including the manual process for forming response teams, categorizing after-hours customer reports, and notifying residents or businesses during large-scale events. John knew there had to be a better way for service providers to manage these critical procedures.
John teamed up with Ryan Rosenbaum, our CTO, to develop a response management platform that could solve those problems and change the way organizations manage response efforts. As Daupler listened to users, they discovered new pain points to solve and innovative ways to make the platform even more valuable and simple to use.
Today, over 200 municipalities and service organizations use Daupler’s technology.
The Daupler difference
Public works, utilities, and other service providers often operate largely unnoticed until a billing or service issue occurs. At Daupler, we know how hard these organizations work, and we know the importance of the services they provide. With our technology, we can help organizations improve response capabilities and strengthen customer confidence. Our goal is to make it easier for our customers to focus on their core mission of providing critical services to their customers and communities.
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8024 Conser St
Overland Park
Kansas 66204