SmartSurvey

Profile

The UK’s Most Powerful Feedback Intelligence Platform

We’re transforming how organisations capture and act on feedback with AI-powered insights that cut analysis time in half. From FTSE 100 companies to local councils, healthcare trusts to global brands – SmartSurvey powers feedback programmes that drive real change.

What Makes Us Different

Our platform unifies all your feedback streams – Customer Experience (CX), Employee Experience (EX), Patient Experience, and Citizen Engagement – into one intelligent system. No more scattered tools or missed insights.

AI That Works As Fast As You Do

Thematic Analysis: Transform thousands of open-text responses into actionable themes in seconds, not weeks

Sentiment Analysis: Instantly understand the emotion behind every response – catch issues before they escalate

Live Dashboards: Real-time insights shared seamlessly across teams, departments, and regions

Enterprise-Ready, UK-Trusted

ISO27001 certified with UK-hosted data, we’re the secure choice for organisations that take data seriously. From NHS trusts running patient feedback programmes to councils managing public consultations, we handle millions of responses with enterprise-grade security.

Built for Scale, Designed for Teams

Whether you’re running a quick pulse survey or managing organisation-wide feedback programmes, SmartSurvey adapts to your needs. Our 293+ integrations mean feedback flows directly into your existing workflows – triggering alerts, updating CRMs, and keeping everyone aligned.

Beyond Surveys

We’re not just another survey tool. We’re your complete feedback intelligence platform for user research, product development, brand studies, and strategic decision-making. One platform, unlimited possibilities. Join 600,000+ users who’ve discovered that better feedback leads to better decisions.