AI-powered public services are revolutionising smart municipal services


Municipal services are the backbone of our cities. They are like superheroes, quietly working behind the scenes to keep everything running smoothly. They do everything from making sure our streets are safe to handling waste management. However, as technologies evolve and urban cities become more complex, we require smarter solutions. Enter Artificial Intelligence (AI). It’s like presenting our city with superpowers. AI helps city leaders discover new, data-driven ways to improve urban life.

AI-Powered Public Services

Have you ever experienced slow responses and feedback when you reach out to your city council or local government with a question? AI-powered public services leverage technologies such as automated communication systems and predictive analysis systems to enable municipalities to provide round-the-clock service and speed up response times and level of service. Manchester City Council has successfully implemented chatbots to improve public service efficiency. These chatbots enable citizens to quickly access information and speed up the council’s response to queries, significantly enhancing service delivery. For example, Newham Council in London deployed a multilingual AI chatbot that answered 10,000 questions within six months, saving 84 hours of call time and generating cost savings of £40,000.

Municipal AI Technology

AI solutions are transforming the management of urban environments, enabling authorities to streamline their services and delivery and optimise operational efficiency.

With the ability to process and analyse vast amounts of information, AI technologies such as machine learning algorithms are helping cities revolutionise their operations and enhance their decisions.

Smart Municipal Services

Smart municipal services leverage AI to create more responsive and efficient urban environments. These services include smart lighting, energy management, and public transportation systems.

Smart City Initiatives Using AI Technology

Smart city initiatives AI systems create sustainable, efficient, and liveable urban environments, including public safety, transportation, and environmental management systems.

Integrating AI helps prioritise critical infrastructure needs, ensure efficient resource use, and allocate budgets effectively.

Let’s explore how municipalities are benefiting from AI-driven technologies:

AI Traffic Management Systems

We’ve all sat in traffic, wishing for a better way to predict when it would clear up. Birmingham authorities leveraged predictive analytics to forecast traffic patterns, reduce congestion, and improve commute times. AI systems can improve traffic flow and reduce congestion using intelligent traffic lights. These lights change their timing based on real-time traffic conditions, reducing wait times, and improving traffic flow.

Waste Management

AI-powered systems are changing the game in waste management by making collection routes more efficient and predicting maintenance needs, helping cut costs and improve overall service. In fact, in London, these AI-driven systems have reduced costs by 20% and made waste collection more efficient by using real-time data and predictive analytics to optimise routes and schedules (Source: NCM Waste Solutions –

Smart Lighting

Municipalities can use AI to adjust street lighting in real time, helping to save energy and reduce the environmental impact of urban lighting. A study conducted by the Greater London Authority showed that by using AI to control and adjust street lighting by analysing real-time data and usage patterns, energy costs were reduced by up to 30%. Technology is helping to transform our cities’ energy efficiency and environmental friendliness!

Energy Management

AI is also optimising energy usage in buildings, leading to significant cost savings and a reduced environmental impact. Edinburgh City Council is a perfect example of using AI-based energy management systems to reduce energy costs by 25%. AI is helping to impact our daily lives and the environment positively (Source: NCM Waste Solutions).

AI-Driven Solutions for City Infrastructure Management

AI-driven technologies are changing the game for city infrastructure management, helping predict maintenance needs and optimise repair schedules, for critical infrastructures such as roads, bridges, and water systems. Utilising these AI technologies makes it possible to identify potential issues before they become significant problems. By leveraging AI technologies, we can better use resources and allocate budgets more effectively. A report from Smart Cities UK highlights how infrastructure costs can be reduced by up to £1 billion annually using predictive maintenance. It’s exciting to see how AI technology transforms how we manage our cities.

Case Studies – Glasgow Public Safety

Law Enforcement and public safety teams have been using surveillance cameras and monitoring high-risk areas for decades. Often, they were faced with the tedious task of monitoring feeds and in the event of a crime, wading through hours of footage. AI-driven technology has revolutionised surveillance. Leveraging powerful analytics and predictive tools security operators and response teams gain real time actionable intelligence to identify and mitigate potential threats in real-time.

AI-driven surveillance in smart cities has dramatically improved initial threat assessments and real-time response capabilities. In Glasgow, for example, AI surveillance systems contributed to a 10% reduction in crime rates over the past two years by using advanced video analytics to detect and respond to suspicious activities more efficiently.


As technology advances and our cities and urban areas become more densely populated, cities face newer and more significant challenges. The role of AI in shaping the future and sustainability of urban management and governance will continue to grow. As more local governments embrace AI-driven technologies, we can expect a significant transformation in how cities’ leaders manage their critical infrastructures and assets. AI technologies will continue revolutionising and streamlining services, enhancing operational efficiency, and improving resource allocation. Additionally, they will help foster and strengthen management with citizens, ultimately contributing to developing more intelligent and sustainable cities.

Stacy Dotan is Founder of Strategic Content Agency, WordSmith Gurus

Article originally published on CommBox on 27th May 2024 and featured on LinkedIn on 30th May 2024

Feature Image: Author sourced

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