How to Set up a Tailor-Made DRT Service: TRANSPORT Smart Class, Scotland 2022 Retrospective


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Passenger transport authorities and public transport companies are currently faced with a diverse set of challenges. On top of “major fluctuations in demand” and only “20% of bus capacity” being utilised, additional obstacles, as ioki’s Anna Filby highlighted at TRANSPORT Smart Class, Scotland 2022, range from a “lack of expertise in intermodal design” and “lack of transparency and monitoring” (as “little data is available”) to “an unappealing, laborious system based on analogue and manual processes”, “design cycles of over 5 years” and “insufficient flexibility”. Passenger numbers and efficiency are critical to the success of a service and software-as-a-service provider, ioki, believe that demand responsive services can provide the solution here, both for passengers and for the operator.

But how do you build a successful on-demand transport service? What opportunities does on-demand transport offer your region and what differences in planning need to be taken into account? What criteria does software have to fulfil to ensure that transport can really be operated in a user-oriented and economically efficient way?

Anna’s presentation highlighted the most important criteria for a successful implementation of on-demand transport, from the data-driven mobility analysis in the run-up to planning to the appropriate parameters in the product set up. She also provided some real world insights into CO2 savings and the role DRT can play in helping achieve climate goals.

Sharing key findings and best practice examples, Anna demonstrated how to make a DRT service a complete success and was joined for the deeper dive roundtable discussions by ioki Advisor (and Director of Drop a Pin), Robert Sykes.

If you satisfy our regular delegate qualification criteria but were unable to join us in Glasgow on December 7th for the live in-person event at Citation, CLICK HERE and complete the short “Download form” (located at the bottom of the post) to receive a unique link enabling free access to the presentation video recordings and slides (including the film footage and slides from Anna’s initial presentation).

Those qualifying to receive the rich presentation content from this event include commissioning, procurement, trialling, partnering and policy leads, senior influencers, strategic decision makers and planners from local authorities (e.g. city, borough, metropolitan, district and county councils); public transport operators; regional transport partnerships, sub-regional transport bodies, combined authorities, integrated transport authorities and passenger transport executives; highways authorities and road operators; government and supporting national transport agencies; fleet operators, parking operators, prime contractors etc.

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TRANSPORT Smart Class, Scotland 2022

On December 7th we will be casting a spotlight over Scotland, hosting our speakers discussions on how the latest digital innovations can help overcome the transport and mobility challenges faced by the city-regions of Glasgow & Clyde Valley, Edinburgh & South East Scotland, Stirling, Tay, Aberdeen, Inverness & Highlands, and beyond.


   Glasgow, UK

Sponsored by
Clearview Intelligence
ioki - a DB company
Project Centre
Trapeze Group

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