One of the greatest obstacles to delivering effective household recycling services in dense urban environments such as London, and achieving regional and national recycling targets, is the poor performance of communal recycling service provision to purpose-built flats. Resource London (a partnership between LWARB and WRAP) have undertaken a project to try and address this by conducting a huge data/insight gathering exercise using ethnographic research and estate inventories to ascertain why people living in flats do not engage with their recycling service. At WASTE MANAGEMENT Smart Class 2019, LWARB’S Antony Buchan (Head of Programme, Resource London) stepped in for Gemma Scott to deliver the closing keynote, discussing how this data has been utilised to help design interventions to improve recycling at flats; and demonstrating the importance of monitoring and evaluation to improve services.
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