Hello Lamp Post

Mission and Vision

At Hello Lamp Post we want to make places better for people. By giving objects and places their own unique personalities, we transform them into conversation starters, allowing you to engage your community more effectively.

Core Values

At Hello Lamp Post, we are:

• Curious: We approach every problem collaboratively and experimentally, with ambition and an open mind.
• Playful: We are creatives, with enthusiastic mindsets and a desire to delight.
• Caring: We treat everyone with respect and dignity, from our end-users to society as a whole.

Our History

Hello Lamp Post was officially founded in March 2018, but the idea existed long before that.

It all started as a one-off digital art installation after we won Watershed’s Playable City Award in 2013. We wanted to take something familiar – Bristol’s existing infrastructure – and make it playful and interactive.

The public’s response to our Bristol installation was incredible, and it was at that moment we realised the potential to do so much more. You could say it was our lightbulb moment. Since then, our journey has taken us across the globe, with support from industry leaders like Meta and Microsoft.

Our goal is to one day make every corner of the world interactive, reaching and supporting people everywhere.

The challenge and how we’re addressing it

The Problem – While people expect assistance at all hours, providing it can be costly and time-consuming for businesses. This leads to:

• Frustrated customers and service users
• Staff time consumed by repetitive tasks
• Missed user insights

The Solution – Given the challenges of 24/7 staff availability, our two-way communication tool automates engagement, ensuring you can connect with and support anyone, anywhere, at any time. Our solution helps to:

• Improve customer experiences
• Reduce engagement costs and improve operational efficiencies
• Increase audience insights

Sectors We Serve

• Business Improvement Districts (BIDs): Enable visitors to explore local areas with ease, providing accessible and inclusive information on businesses, events, amenities and more.
• Central Government: Improve public engagement and streamline communication for efficient information dissemination and citizen feedback.
• Emergency Services: Keep your community safe with real-time emergency response and public safety information, while saving staff time through streamlined communication and automated feedback collection.
• Environment: Equip communities with real-time information and education, helping them prepare for climate risks and build resilience.
• Local Government: Bridge the communication gap with citizens, enabling real-time interactions for instant feedback and access to up-to-date city information.
• Property Management: Improve on-location customer service and operational efficiency to boost satisfaction and optimise staff resources.
• Tourism: Modernise tourist information, shifting from traditional informational points and guided tours.
• Transportation: Improve passenger experiences with real-time updates and assistance, while streamlining operations for greater efficiency and effectiveness.
• Universities: Consult and inform students and visitors on campus services and information, improving the overall campus experience and ensuring students are well-informed and engaged.
• Utilities: Connect citizens with essential services to improve customer service, communication reach and efficiencies.
• Waste and Recycling: Drive major improvements in waste management by transforming how residents access recycling information, cutting contamination rates.